The terms and conditions stated in this document apply to all Digital101 Interactive Services LLP. Clients unless agreed in writing to the contrary. No other contract terms and conditions shall apply unless specifically agreed in writing between Digital101 Interactive Services LLP. and the Client. In the event of any ambiguity between these terms and conditions and any terms agreed in writing between Digital101 Interactive Services LLP. and the Client then the terms and conditions here under will apply.
Please note that these Terms and Conditions are Subject to updates. as and when these occur you will be notified where you can download an updated version.
It is not necessary for any Client to have signed an acceptance of these terms and conditions for them to apply. If a Client accepts a quote then the Client will be deemed to have satisfied themselves as to the terms applying and have accepted these terms and conditions in full.
Please read these terms and conditions carefully. Any purchase or use of our services implies that you have read and accepted our terms and conditions.
Digital101 Interactive Services LLP. will provide the Client with an opportunity to review the appearance and content of the website during the design phase and once the overall website development is completed. At the completion of the project, such materials will be deemed to be accepted and approved unless the Client notifies Digital101 Interactive Services LLP. otherwise within ten (10) days of the date the materials are made available to the Client.
Basic Annual Maintenance Package Terms:
All maintenance packages are for a minimum of 12 months period.
Maintenance packages are billed annually, however are paid monthly via direct debit on the 1st of every month.
Packages may include 12 months basic website hosting, email hosting and DNS hosting.
Packages are designed to serve website maintenance tasks only. The hours may not be used for projects such as full redesign or major functionality add-ons.
Does-not include any Digital Strategy, Business Analysis, Solution Architect, SEO and Digital Marketing work.
Work-hours are tracked in 15minutes blocks. The support time is used once every month to take a full backup of your website. After that, we work on updating your CMS and plugin versions along-with any website fixes that may arise as a result of the updates. Any remaining hours can be used to make changes to the website. Any additional workhours are requested for your approval.
Synapse employs fair use policy, which means that although we don’t formally transfer over any unused time to the next month or formally accumulate unused man-hours, we do understand that your needs may change from month to month, and we allow flexibility in good faith sometimes.
Any extra hours used will be billed separately @ $77/hour incl GST.
Support requests need to be sent via email to firstname.lastname@example.org
Any urgent tasks will be charged separately.
The package is auto renewed every year on its anniversary date.
Monthly maintenance package fees require credit card payment only. No other forms of payment will be accepted for monthly maintenance.
Monthly maintenance package fees will be charged to the clients credit card on file on the 1st day of every month.
An administrative fee of $25 will be charged to the clients account for any late payments or declined credit card charges.
More than three missed payments in a year may attract termination of the package and the client will need to pay immediately the entire remaining amount on the package.
There are absolutely no refunds for any fees related to the monthly maintenance package.
In case Client need to cancel the auto annual renewal, please inform us in writing (email) at least one month prior to the renewal date.
Ongoing term: For any reason if the Client decides to terminate an on-going maintenance package then they will need to pay the balance amount of the remaining months.
Synapse reserves the right to terminate annual maintenance at anytime with written notice to the Client.
We are keen to improve our high level of Client service and welcome any comments that you have, either complimentary or critical. If a project has not met its targets we would appreciate your feedback about what we can do to avoid the situation in future. We want our clients to be 100% happy with the service they receive.